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Panorama Mountain Resort + Spot Refund Guarantee
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Definitions
- Eligible Products: The Panorama Mountain Resort products that offer a Refundable option at checkout. Currently, the Eligible Product is the Panorama SnowCard. Eligible Products and their Refundable pricing are shown at checkout at the time of purchase.
- Purchaser: This is you, the purchaser of a Refundable Product. We also use "you" and "your" to refer to you.
- Refund Guarantee: The underlying refund service from Spot that powers your Refundable Product.
- Refundable Product: An Eligible Product purchased with the Refundable option selected at checkout, giving the Purchaser the ability to cancel their unused product for any reason and receive a refund based on the schedule below.
- Refundable Product Price: The purchase price of an Eligible Product, excluding taxes, fees, and any add-ons.
- Spot: The company that provides the refund service for Panorama Mountain Resort.
- Spot Account: Your online account, accessed at myaccount.getspot.com using the email address associated with your purchase. It shows your purchase details and current refund value.
- Usage: Any scan or use of your Refundable Product for lift or mountain access.
What is Spot's Refund Guarantee?
Refund Guarantee is an optional add-on to your SnowCard purchase. It lets you cancel your unused SnowCard for any reason and receive a refund based on the schedule below. No proof or documentation is required. Refunds are issued by Spot, not Panorama Mountain Resort.
- Unused SnowCard, before December 4, 2026 at 8:00 a.m. MDT: Receive a 100% refund
- Unused SnowCard, December 4, 2026 at 8:00 a.m. MDT up to March 1, 2027 at 12:00 a.m. MDT: Receive an 80% refund
- Unused SnowCard, after March 1, 2027 at 12:00 a.m. MDT: No refund is available
- Used SnowCard (any use): No refund is available, regardless of when the SnowCard is used or how much of the season remains
You can view the exact refund amount available to you before submitting a refund request by logging into your Spot Account.
How Do I Get a Refund?
There is no proof or documentation required to request a refund. Most refund requests take only a few minutes to submit, and Spot will typically process your refund within 24 hours.
- Log in to your Spot Account at myaccount.getspot.com before March 1, 2027 at 12:00 a.m. MDT using the email address associated with your original purchase.
- Navigate to your Refund Guarantee and click "Request Refund."
- Review the refund amount available to you, complete the refund request, and click "Submit."
- Spot will email you to confirm your cancellation has been processed.
- Following confirmation, Spot will issue your refund to your Venmo or PayPal account, in the currency of your original purchase.
- Once your refund is processed, your SnowCard will also be canceled with Panorama Mountain Resort and can no longer be used.
What is Excluded?
If you receive a refund from Panorama Mountain Resort for any reason, you are no longer eligible to receive a refund for that purchase through Spot. Your Refundable Product does not cover taxes, fees, or any add-ons purchased with your SnowCard. Non-Refundable SnowCards may not be exchanged or converted into Refundable Products, except as may be permitted by Spot in its sole discretion.
Questions or Need Help?
For questions about your Refundable Product or help requesting a refund, please contact Spot directly. Visit our CONTACT US PAGE for convenient ways to reach us.