Operator. The business that provided your Primary Purchase. This may be the platform you purchased through directly, or another business operating on that platform.
Primary Purchase. The underlying registration, booking, ticket, or other item you purchased through the Operator.
Primary Purchase Value. The cost of your Primary Purchase, as reflected at checkout and confirmed in your confirmation email. This is used in calculating both the cost of your Refund Guarantee and the value of any refund you are eligible to receive.
Purchaser. This is you, the purchaser of Spot's Refund Guarantee. We will also use "you" and "your" to refer to you.
Purchase Price. The cost of your Refund Guarantee. This can be found in the Refund Guarantee offer prior to purchase, or within your Spot Account after purchase.
Refund Guarantee. The optional flexibility service from Spot that gives you the ability to cancel your Primary Purchase for any reason and receive a refund that may be less than the Primary Purchase Value.
Spot. The company that provides the refund service for your Primary Purchase. Spot is not affiliated with any particular Operator.
Spot Account. The online account automatically created for each Purchaser in connection with their purchase, which can be accessed by logging into myaccount.getspot.com. Your Spot Account contains information related to your Refund Guarantee, including your purchase details and applicable refund terms.

What is Refund Guarantee?

Refund Guarantee is a service that gives you the ability to cancel your Primary Purchase for any reason. If you cancel your Primary Purchase on your own initiative in accordance with the schedule outlined in your Spot Account, Spot will refund you a percentage of the Primary Purchase Value. This percentage is listed in your confirmation email and within your Spot Account.

‍

Refund Guarantee is not insurance. It is a service that enables increased flexibility through the option to cancel. Your Refund Guarantee becomes active on the next calendar day following your purchase.

Prior to purchasing Refund Guarantee, you should review the Operator’s cancellation and refund policy for your Primary Purchase to determine whether it already provides the flexibility you need. In some circumstances, Refund Guarantee may be unnecessary in light of the Operator’s existing cancellation or refund terms. Spot does not control, modify, or otherwise affect the Operator’s policies. You remain solely responsible for determining whether to purchase Refund Guarantee and for understanding any cancellation or refund rights the Operator may provide.

‍

Refund Schedule:

To view your cancellation window and available refund value, log in to your Spot Account at myaccount.getspot.com using the email address associated with your original purchase.

What voids Refund Guarantee

If you are offered and choose to accept a refund for your Primary Purchase directly from the Operator, you forfeit any and all refundable value associated with your Refund Guarantee purchase.
If the Operator cancels your Primary Purchase, your Refund Guarantee will be void and the responsibility to facilitate a refund will fall on the Operator. Please note that the price of your Refund Guarantee remains non-refundable, as your coverage was active from the time of purchase.
Spot's Refund Guarantee is void outside of the stated cancellation window (as outlined in your Refund Schedule) and therefore will not provide refunds for requests outside of those parameters.

What's the cost?

Spot's Refund Guarantee is priced as a percentage of your Primary Purchase Value and is non-refundable. The price of your Refund Guarantee is non-refundable in all circumstances, including in the event your Primary Purchase is canceled by the Operator, as your coverage was active from the moment of purchase.

‍

If you have not yet purchased Refund Guarantee, your Purchase Price can be found on the Refund Guarantee offer. If you have already purchased Refund Guarantee, your Purchase Price can be found within your Spot Account (myaccount.getspot.com).

How to use

There is no proof or documentation required to use Spot's Refund Guarantee. Refund requests will be confirmed within 24 hours and funds will be returned to your account within 1-3 business days of receiving confirmation.

‍

Specific Steps:

Log in to your Spot Account (myaccount.getspot.com) using the email address associated with your original purchase.
Navigate to your Refund Guarantee and click "Request Refund".
Complete the refund request process and hit “Submit”.
Spot will reach out via email to confirm that your cancellation has been processed.
Following this confirmation, Spot will issue your refund into your Venmo or PayPal account. Refunds will be made in the currency of your original purchase and may take 1-3 business days to arrive in your account.

‍

Questions on how to use?

Servicing and refunds are provided by Spot. To ensure prompt service, all questions should be directed to Spot, not the Operator. In the event of difficulties understanding or using Spot's Refund Guarantee, please visit our Contact Us Page (getspot.com/contact-us) for convenient ways to reach us.

Request a Refund