Purchaser. This is you, the purchaser of Spot’s Refund Guarantee coverage. We will also use “you” and “your” to refer to you.
Registration. This is the event entry you purchased from High Five Events.
Product Value. This is the cost of the Registration. This is defined as the base price of your transaction less any add-ons or fees.
Refund Guarantee. This is the service provided by Spot that allows you to cancel your Registration for any reason of your choosing.
Spot. The company that provides the refund service of EventDog.com, LLC. Spot is not affiliated with any particular event.

How much do I get back and when?

If you cancel your Registration on your own initiative, Spot will refund you a percentage of the protected product value listed in your confirmation email, based on the schedule below.

Refund Guarantee is not insurance. Rather, it is a product provided by Spot, which is not an insurance company. Coverage starts at 12:01 AM UTC on the day after you purchase your first Registration.

Refund Schedule:

Cancel 180+ days before the event: 90% refund value
Cancel 180-60 days before the event: 75% refund value
Cancel 60-20 days before the event: 50% refund value
No refunds within 20 days of the event

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What is excluded?‍

Spot's Refund Guarantee does not cover merchandise purchased with your Registration, cancellations initiated by the race organizer, or cancellations requested less than 20 days before your event start date.

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How to use

There is no proof or documentation required to use Spot's Refund Guarantee. Refund requests are confirmed within 24 hours and eligible refunds will be issued within 1-3 business days of receiving confirmation.

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Specific Steps:

Log in to your Spot Account (myaccount.getspot.com) using the email address associated with your original purchase.
Navigate to your Refund Guarantee and click "Request Refund".
Complete the refund request process and hit “Submit”.
Spot will reach out via email to confirm that your cancellation has been processed.
Following this confirmation, Spot will issue your refund into your Venmo or PayPal account. Refunds will be made in the currency of your original purchase and may take 1-3 business days to arrive in your account.

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Questions on how to use?

Servicing and refunds are provided by Spot. To ensure prompt service, all questions should be directed to Spot, not the Operator. In the event of difficulties understanding or using Spot's Refund Guarantee, please visit our Contact Us Page (getspot.com/contact-us) for convenient ways to reach us.

Fraudulent or Abusive Refund Requests

Spot reserves the right to review, delay, or deny refund requests if there is reasonable indicators of fraud, misrepresentation, or misuse of the refund program. This may include providing false or misleading information or engaging in activity intended to take unfair advantage of the program.

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If suspicious activity is identified, Spot may temporarily restrict access to refunds while the account is under review. Spot will notify affected customers and provide an opportunity to share additional information.

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Spot also reserves the right to take appropriate action if a previously issued refund is found to involve fraud or abuse, where permitted by law.

Request a Refund